At Familia Design, we take pride in providing high-quality custom transfers and prints. Since all our items are made to order, we do not offer refunds, exchanges, or returns. However, if there is a clear production error on our end, we will gladly remake your order at no additional cost.

What Qualifies as a Production Error?

We will only remake an order if there is a confirmed production defect, including:
✅ Incorrect design, size, or color due to printing mistakes.
✅ Missing or misprinted parts of the design.
✅ Severe quality defects that affect usability.

What Does NOT Qualify for a Remake?

🚫 Customer-provided designs with low resolution or transparency issues.
🚫 Minor color variations due to screen-to-print differences.
🚫 Incorrect sizing or application errors made by the customer.
🚫 Orders with incorrect information provided at checkout (e.g., wrong file uploaded, incorrect dimensions selected).

How to Request a Remake

If you believe there was a production error, please contact us within 3 days of receiving your order with:

• A clear photo of the issue.
• Your order number.
• A brief explanation of the problem.

📧 Email us at [your email] or DM us on Instagram @FamiliaDesign for support.

Final Note

We do our best to ensure every product meets high standards. By placing an order, you agree to our no refund & no return policy, with remakes issued only for verified production errors.

Thank you for supporting our small business! 💛

ASEGÚRESE DE QUE SU INFORMACIÓN Y DIRECCIÓN SEA CORRECTA. SI INGRESO LA DIRECCIÓN EQUIVOCADA, ¡CONTÁCTENOS DENTRO DE 1 HORA DE REALIZAR SU PEDIDO PARA CORREGIR CUALQUIER ERROR! ¡NO SOMOS RESPONSABLES POR CAMBIOS DE DIRECCIÓN INCORRECTOS REALIZADOS ANTES DE FINALIZAR LAS COMPRAS!

• El tiempo de procesamiento para pedidos personalizados será de 5 a 10 días hábiles después de realizar su pedido.
• Los días hábiles no incluyen sábados, domingos ni feriados.
• Una vez que el pedido esté listo para su envío, recibirá una actualización por correo electrónico con su número de seguimiento.
• No somos responsables de ningún paquete perdido, robado o dañado. En caso de que su paquete se pierda o aparezca como entregado y no lo haya recibido, comuníquese con su USPS local.

Para evitar problemas de entrega, verifique que la dirección escrita sea correcta antes de finalizar el pago.

✅ Accepted Formats: PNG, SVG, PDF (Vector preferred)
✅ Resolution: Minimum 300 DPI for sharp printing
✅ Background: Transparent background is required for DTF & UV DTF prints
✅ Color Mode: RGB or CMYK (DTF & sublimation prints may have slight color variations)

🚫 Not Accepted: Screenshots, low-resolution images, photos of drawings, or files with watermarks